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Quality Assurance is a vital part of your business, thus an essential component to ensure the products arrive in good condition into the customer’s hands.

The benefits of quality assurance are:

  • Cost savings
  • More profits
  • Higher customer satisfaction
  • Sustained business growth in short, medium and long term

According to ISO 9000, quality is the degree to which a set of inherent characteristics fulfils the need. That means a variety of KPI have to be reached simultaneously, such as:

  • The products are in compliance with all specifications
  • The products present a low percentage of defects
  • The products and materials are under tolerance
  • Packaging and/or packing materials suffer no damages
  • Delivery times meet customer expectations
  • Customer service representative reply quickly